Frequently Asked Questions
Conference Calling FAQs

What is a "Dial Out" conference call?

How do I make a reservation?

What is a "Meet Me" call?

What is a "Passcode Meet Me" conference call?

Can I do international conferencing?

How many people can participate in a conference call?

What if someone misses the conference call? Can they obtain a recording or a transcription?

Is there an operator standing by in case I need them?

Can my conference calls be secure?

But don't I give my PIN to other participants? How can I keep my PIN private?

What if I need to cancel my conference call?

Are there any setup charges involved with a conference call?

What if I don't know how many people will attend the conference call — is there an overbooking fee?

What other services does King Communications offer?

What should I do if I get disconnected?

What is a "Dial Out" conference call?
A conference call operator will contact designated participants within five minutes of the conference start time. Participants will be placed on music hold or into open conference until all parties arrive. Once all parties have arrived, the conference call will be turned over to the chairperson.

How do I make a reservation?
Simply call the tollfree number to speak with a friendly, professional conference call reservationists.

What is a "Meet Me" call?
All participants call with a toll-free or toll number at a specified time. A conference call operator will greet participants and ask for the name of the conference chairperson. Participants will be placed on music hold or into open conference until all parties arrive. Once all parties have arrived, the conference call will be turned over to the chairperson.

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What is a "Passcode Meet Me" conference call?
Participants call with a toll-free or toll number and enter a prearranged pass code at the time of the conference. Participants will automatically be placed into the open conference with no assistance from the conference call operator.

Can I do an international conference?
Yes! All our services support international calls. If you expect non-English speaking participants in your conference, call your account manager and ask about our translation services.

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How many people can participate in a conference call?
You can speak with 2 to 10,000 people, all at the same time.

What if someone misses the conference call? Can they obtain a recording or a transcription?
Yes. For an additional fee, we can document the entire conversation for you. This service must be requested in advance.

Is there an operator standing by in case I need them?
Yes. As one of our enhanced services, an attendant can assist you at any time during the call. You can press *0 at any time to request an operator.

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Can my conference calls be secure?
Yes. Just ask your account manager for a secure call. No one other than the participants you've listed will be allowed to enter or participate in the call.

But don't I give my PIN to other participants? How can I keep my PIN private?
Each conference host in your company will be issued a private PIN. This PIN may be used to open the conference. Until the PIN is given, no one can conference. The PIN is different from the meeting passcode. The passcode is not private and is used to put callers into the correct call. But the call will not proceed until the host enters the PIN when prompted.

What if I need to cancel my conference call?
24 hours notice is appreciated. The general policy is not to assess penalties when you cancel a conference call in advance.

Are there any setup charges involved with a conference call?
No setup charges or monthly fees are imposed.

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What if I don't know how many people will attend the conference call-is there an overbooking fee?
No. Go ahead and schedule your conference call, even if the number of participants is still undetermined.

What other services does King Communications offer?
King Communications offers an array of conferencing options that help you move information—not people—instantly. We not only specialize in audio conferencing, but also video conferencing, web conferencing, and audio and video streaming. Plus, our Professional Services Group can help you design a conference specific to your unique needs, from developing content from scratch to assisting you with the latest conferencing technology. We'll ensure your message gets delivered to your audience in the most cost-effective, productive way.

What should I do if I get disconnected?
If you get disconnected, call the telephone number you originally used for the conference call. You will be reconnected immediately.

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